Kelly's Topics
- Customer Experience / Customer Service
- Marketing / Social Media
- Consumer Trends / Demographics
- Diversity / Cultural
  • One of the nationís top experts in consumer trends and marketing trends
  • Named #1 on the list of "26 Hot Speakers" by Successful Meetings Magazine
  • Author of Crafting the Customer Experience for People Not Like You (#5 on list of 2013 Bestselling Business Books) and How to Market to People Not Like You (#7 on list of 2011 Bestselling Business Books)
  • Advertising Age has twice named her company one of the top ad agencies in the U.S.
  • Has been featured on CNBC, in Forbes, BusinessWeek, Fast Company, on CNNMoney.com and Sirius/XM Radio
  • Client list includes: Toyota, State Farm, Nike, Harley-Davidson, Miller-Coors, and Sherwin-Williams

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