Always a high energy and hilarious keynote, Ross Shafer is a 6-time Emmy® award winning comedian, writer and talk show host, who turned his energies toward fine-tuning excellence in the corporate marketplace. As his friend Jay Leno put it, "Finally a motivational speaker, without the speech!"

Since l994, Ross has written and produced 14 HR Training Films on Customer Service, Sales, and Motivation. He also founded the Customer Empathy™ Institute, which is dedicated to coaching the nuances of “humanity” as it relates to customer service. He speaks to 80+ organizations each year, and is the author of Nobody Moved Your Cheese, The Customer Shouts Back! and Customer Empathy.

In his newest book, Are You Relevant? Twelve Reasons Smart Organizations Thrive in Any Economy (published Jan. 2009), Ross shares his insights from working with dozens of successful companies, across many industries, and offers innovative directives for thriving in ANY economy. ►Read full bio